Excellentia Podcast: Surgery Center Chat
Each week Excellentia Advisory Group will bring pertinent information to the surgery center industry to help keep you in regulatory compliance as well as assist in optimizing your operations. Regular podcast speakers will be Cathy Montgomery or Roger Manning but Excellentia will also invite industry experts as guest interviews.
Excellentia Podcast: Surgery Center Chat
Latest Episodes
How to Build Outstanding Customer Service for Your Patients & Referral Sources
Roger Manning, Co-Founder & Managing Partner of Excellentia Advisory Group give a 71 minute presentation on what is needed by management to build on outstanding customer service-oriented team. Roger frequently references health care i...
016- Turning Around Toxic Company Culture
Roger Manning discusses the causes for a toxic company culture and offers a playbook of ideas on how to turnaround the toxic culture. Roger discusses the employee issues, midline management issues and how EQ can be an effective tool for manager...
DEI vs. EEOC Clarification
Roger Manning attempts to clarify the recent DEI Executive Order by President Trump and how it relates to EEOC and fair hiring practices. Roger stresses the importance of updating company Policies, Employee Handbook, employment ads and in...
014 - Introduction to AAAHC 2023 v.42
Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC make a 35 minute introduction to our longer one hour 20 minute review of the AAAHC changes for 2023 known as version 42. This presentation is for those that are currently AAAHC acc...
013- What About Those Drills? Questions Answered.
Roger Manning introduces Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC who is an AAAHC surveyor and Excellentia consultant. Cathy and Sandra discuss drills that are required by CMS and AAAHC accreditation organization. C...