Excellentia Podcast: Surgery Center Chat
Each week Excellentia Advisory Group will bring pertinent information to the surgery center industry to help keep you in regulatory compliance as well as assist in optimizing your operations. Regular podcast speakers will be Cathy Montgomery or Roger Manning but Excellentia will also invite industry experts as guest interviews.
Episodes
17 episodes
How to Build Outstanding Customer Service for Your Patients & Referral Sources
Roger Manning, Co-Founder & Managing Partner of Excellentia Advisory Group give a 71 minute presentation on what is needed by management to build on outstanding customer service-oriented team. Roger frequently references health care i...
016- Turning Around Toxic Company Culture
Roger Manning discusses the causes for a toxic company culture and offers a playbook of ideas on how to turnaround the toxic culture. Roger discusses the employee issues, midline management issues and how EQ can be an effective tool for manager...
DEI vs. EEOC Clarification
Roger Manning attempts to clarify the recent DEI Executive Order by President Trump and how it relates to EEOC and fair hiring practices. Roger stresses the importance of updating company Policies, Employee Handbook, employment ads and in...
014 - Introduction to AAAHC 2023 v.42
Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC make a 35 minute introduction to our longer one hour 20 minute review of the AAAHC changes for 2023 known as version 42. This presentation is for those that are currently AAAHC acc...
013- What About Those Drills? Questions Answered.
Roger Manning introduces Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC who is an AAAHC surveyor and Excellentia consultant. Cathy and Sandra discuss drills that are required by CMS and AAAHC accreditation organization. C...
Team Building - A Manager's Self-Assessment
Roger Manning gives the beginning excerpt from a 79 minutes webinar presentation on Team Building with the focus on the manager's self-assessment of their team building skills.
011- Professionalism
Roger Manning, Managing Partner, Excellentia Advisory Group discusses what professionalism should look like in managers and their staff in the surgery centers and medical clinics including what traits to look for in hiring professionalism and w...
010 - ASC Success Series: An Interview With John Paoni
This is the second episode of our ASC Success Series interview featuring John Paoni; a passionate and enthusiastic Administrator of the Green Mountain Surgery Center. Roger Manning interviews John to learn about what has made him such a success...
009 - New Surgery Center Start Up Process
Cathy Montgomery and Roger Manning discuss the process of starting up a new ASC.
008 - Do's and Don'ts of Recruiting
Cathy Montgomery interviews Roger Manning on the topic of Recruiting Do's and Don'ts at Ambulatory Surgery Centers, as well as how to find the best candidate for your available position.
007 - I Am Being Sued Over My Employee Handbook
Cathy Montgomery interviews Roger Manning on the human resource topic pertaining to the importance of clear wording and intentions in your Employee Handbook in ambulatory surgery centers (small businesses.)
006: ASC Success Series: An Interview With Jim Stilley
This is our first ASC Success Series interview. Roger Manning interviews Jim Stilley, VP of Operations from VEI Michigan about his ASC industry successes.
005 - CMS Proposals
Cathy Montgomery discusses three (3) CMS proposed rule changes. Also, an introduction of Regina Robinson as faculty speaker at Excellentia University with upcoming webinar on Case Costing.
004 - Employee Misclassification and the Court of Law
Cathy Montgomery interviews Roger Manning on the human resource topic pertaining to employee misclassification in ambulatory surgery centers (small businesses) and how misclassification can put you on the losing end of a employment lawsuit.
003 - Lessons We Learn from a Notable New Jersey Survey
Cathy Montgomery reviews a notable New Jersey Survey in hopes to prepare your facility to avoid similar citations.